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Question : Subject : Good Return from Customer

Hi,

We have posted GI to ship the material from our plant to our customer plant in Japan (also belongs to our own company, we're doing intercom transfer). Now they want to return the material to us because of xxx reason.

Can I know what is the process for us to do Good Return? Could you show me the exact steps/transactions used to handle this process.

What if the billing document has been created and they have made payment to us?

What if the billing document has been created and sent but they have made payment to us?

Thank you in advance.
 

Answer : Subject : Good Return from Customer

Hello

All returns against sales order are effected against sales order type RE.

You can copy this order type and rename it to suit your purpose. Kindly understand that sales returns are against billing raised. which means while creating the sales return order , do it with reference to the Billing Number. this will ensure all the original effects in the billing to be passed on to the SRA . The creidt memo is based on the order  and not on the delivery. so you need to be careful.

try it first in the deveelopment server before doing it in the production server. also ensure to verify that the creditmemo actually credits the customer and debits sales account. we had this problem due to some hot patch application in ver 4.0B and then had to get the relevant code from SAP OSS for applying in the copy control routines. As regards the payment, the amount will appear as credit balance in the customer account and you need to decide whether to adjust against some other invoice or refund the amount to the party.
 

Answer : Subject : Good Return from Customer

Hi,

Appreciate your explaination but can you just tell me the steps/transactions to do Good Return process? FYI, we are using NLCC document type for intercom-transfer and now the receiving plant wants to return the material to us. The billing document has been created and settled.

Could you kindly tell me the steps/transactions to handle this process???

Thank you.
 

Answer : Subject : Good Return from Customer

Hi,

you won't be able to use the standard customer return process for these cases. A customer return will only do the postings on one side (goods receipt, customer credit memo), but will not reduce inventory on the other side or create the debit memo. I had the same requirement in a previous project and we used the same process we had for the initial transactions, just everything starts from your plant in Japan and they deliver stock to your plant and charge you.

Regards

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